Hotel Facilities
If you have any questions dial “9” for the reception.
Accounts
Payments can be made by cash, credit card or EFTPOS. If you are settling your account with a credit card, please note that a credit card surcharge will apply. Company charges or cheque payments will only be accepted by prior arrangement.
Credit card payments in Australia incur a merchant service fee in addition to the total amount payable. Please check with the Reception for further information.
After Hours – Access
To ensure the safety of our guests, the front door is not open to the public from 8:30 pm to 8:00 am from Monday to Saturday, and 6:00 pm to 8:00 am on Sunday and Public Holidays. To enter during these hours, please use your building access FOB.
Baby Facilities
A baby cot is available at a fee of $20 per stay (must be pre-arranged for availability).
Baggage Services/Storage
We will be happy to assist you with same day baggage storage. Please contact the Reception.
Breakages & Damages
All apartments are fully equipped with standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest.
Business Services
For a small fee, a complete range of business services are available including courier and mail services, photocopying, and facsimile. Please contact Reception.
- Photocopying 20c per A4 page (Black & White)
- Fax $1.50 for the first page and $1.00 for any additional pages
Car Parking
Undercover car parking is available but limited for guests with access via the Bottle Shop entrance on Cabramatta Road. The cost is $35 per day (subject to change). This will be charged to your account. Bookings for the car park must be made in advance.
Park Regis Concierge Apartments accepts no responsibility for loss or damage to vehicles parked in this facility.
Check Out
We kindly ask you to vacate your room by 10:00 am on the day of departure. For special arrangements or extensions, please contact Reception.
Should you be leaving prior to 8:00 am on the day of your departure, please contact Reception the day prior to settle any balance on your account. Keys can be dropped off in the Express Checkout box located on the reception desk.
Credit Cards
We accept all major credit cards: American Express, Diners Club, MasterCard and Visa. Credit card surcharges applies – see Accounts.
Electricity
The power points in your room operate on 240 volts (AC 50 cycles). Adaptors are available for hire from Reception.
Feedback
We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please visit and log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standards of our services and facilities and in the training of our hotel staff.
Housekeeping
Please contact Reception to organise any cleaning services you may require. The apartments are serviced on a weekly basis. Extra services will incur a charge of $35 (studio), $50 (1 bedroom) per service (subject to change). Fresh towels can be provided at no extra cost from Reception.
iPhone Dock / USB Charger
All rooms have an iPhone dock that includes a USB port for charging (USB cable not supplied).
Keys
Please remember to keep your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Lost or unreturned keys will attract a fee of $250 per key to cover the replacement of lock, new keys and security FOB.
Loss and Damage
We draw your attention to our terms and conditions of stay.
Loyalty Programs
StayWell Rewards
Park Regis Concierge Apartments is part of the StayWell Rewards loyalty program, where you can earn and redeem points across StayWell properties worldwide. From time to time we also offer bonus point promotions, exclusive member only deals and best of all membership is free – so it really pays to be a member of StayWell Rewards! Just speak to our friendly reception team where they can help you sign up and start earning points* today or alternatively you can join at www.staywellrewards.com
Affiliate Loyalty Partners – Qantas Frequent Flyer and Singapore KrisFlyer
Park Regis Concierge Apartments is proud to partner with Qantas Frequent Flyer and Singapore KrisFlyer to offer guests more choices and rewards options during your stay. Please speak to our reception team for further information on how to earn points* for your stay.
*Guests can select one program to earn points on and point earning is only available on eligible bookings Terms and conditions apply. Only one loyalty program is eligible for points earned per stay.
Maintenance
Please contact Reception should there be any items requiring our attention.
Reception Hours
Monday to Saturday 8:00am–8:30pm Sunday and Public Holidays 8:00 am – 6:00 pm
To contact Reception from your room, dial ‘9’ on your telephone or call 8969 6944.
Smoking
This is strictly a non-smoking building. Smoking will result in a $250 penalty. For allocated smoking areas, please contact Reception.
Tour Bookings
An information tourist brochure stand is located in the lobby. A friendly Guest Service Agent is able to assist you in making a recommendation or booking on your behalf.
Upgrades
The hotel has a variety of room type options including Superior Studio apartment, Studio apartment with Harbour view, Standard One Bedroom apartment, and One Bedroom apartment with Harbour view. Upgrades are subject to availability. Enquire at Reception for upgrade options and rates.
Room Facilities
If you have any questions dial “9” for the reception.
Air Conditioning
Most apartments are fitted with an additional climate-controlled air conditioning system which can be adjusted by using the control panel on the unit or remote. Should you require assistance, please contact Reception.
Do Not Disturb
Please place your “Do Not Disturb” sign outside your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced when this is in place.
Departures
Guests are reminded to vacate their rooms by 10:00 am on the day of departure, otherwise, extra charges will apply – see Check Out.
Hair Dryer
For your convenience, each hotel room and apartment is equipped with a hairdryer.
If you encounter a problem with your hair dryer, please contact the Reception and a replacement will be provided.
Internet Access
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary Wi-Fi limited to 1Gb per 24 hours
Please contact the Reception for further details if you wish to upgrade to an unlimited plan.
Iron & Ironing Board
An ironing board can be found in your room wardrobe/cupboard. Your iron is located in the bathroom above the laundry sink.
Kitchen Facilities
All apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties.
**Please always use the range hood when cooking.**
Maintenance
Please contact Reception should there be any items requiring attention.
Tea & Coffee Facilities
All apartments are provided with tea and coffee-making facilities. For additional supplies, please contact Reception.
Telephone
Each apartment is fitted with a direct dial telephone.
Please see the following dialling options:
- Reception Dial 9
- Outside Line Dial 0 wait for dial tone then dial the number
- Calling Overseas Dial 0 then 0011 followed by the country code
Country Codes:
- 1 Canada
- 86 China
- 45 Denmark
- 33 France
- 49 Germany
- 91 India
- 62 Indonesia
- 353 Ireland
- 39 Italy
- 81 Japan
- 82 Korea
- 60 Malaysia
- 31 Netherlands
- 64 New Zealand
- 63 Philippines
- 7 Russian Federation
- 65 Singapore
- 34 Spain
- 46 Sweden
- 41 Switzerland
- 66 Thailand
- 44 United Kingdom, Channel Islands
- 1 US
For other codes contact Reception.
Please be advised that phone calls can only be transferred during reception hours and any call to Reception outside of these hours will divert to an answering service or after-hours emergency number.
All external calls are automatically recorded on our call accounting system; calls are charged at the following rates:
- Local $1.00 for unlimited talk time (metropolitan only)
- STD $1.50 for connection and $1.00 per pulse thereafter (within Australia)
- ISD $2.50 for connection and $1.00 per pulse thereafter (overseas)
- Other $1.00 for connection fee on 1300 / 1800 numbers
Safety & Security
If you have any questions dial “9” for the reception.
After Hours – Emergency
For an emergency, after the Reception is closed, please call 02 8969 6944, or press 9 on your phone. For Police, Fire or Ambulance – Dial 000
Emergency
Police, Fire Department or Ambulance – dial ‘0’ for an outside line followed by ‘000’
Fire Evacuation
This property is fitted with an advanced fire protection system which includes a fire alarm and an automatic evacuation system, which sounds via speakers throughout the building. In case of fire, please follow the procedures outlined below.
- If the fire alarm or automatic evacuation system is activated, please make your way to the nearest fire exit.
Please DO NOT RUN and DO NOT USE THE ELEVATORS/LIFTS.
- Do not telephone the Reception as we may need the lines for Emergency Calls. It is illegal for anyone other than the Fire Brigade to tell you whether it is a false alarm.
- Assemble on the corner of Military Road and Cabramatta Road outside the café.
- Do not re-enter the building unless you are advised to do so by the Fire Brigade.
This information is also available behind each main door of your apartment.
Fire Alarms
In an effort to reduce the number of fire alarms activated by smoke detectors in units, we kindly request you to take responsibility for the following
- Ensure that the unit is adequately ventilated at all times
- Always use the range hood when cooking or using the toaster
Your cooperation is greatly appreciated.
Should you set the smoke alarm inside your apartment from excess smoke while cooking, open the balcony door and keep the front door shut. If it is found that you have set off the main building alarm as a result of opening the front door, please note that you will be charged for the cost of the call out fee from the fire brigade which is $1,950 plus GST. Please contact the Reception if you have any queries.
Hospitals
- Mosman Private Hospital
1 Ellamatta Ave, Mosman
02 8968 6000
- Mater Hospital
25 Rocklands Rd, North Sydney
02 9900 7300
- Royal North Shore Private Hospital
Reserve Rd, St Leonards
02 9926 7111
Security
For security reasons, please ensure all doors and windows are locked and closed behind you when entering or leaving your apartment.
Please Note
The information and recommendations contained in this compendium have been compiled from sources believed to be reliable and to present the best current opinion on the subject. There is no guaranteed representation as to the absolute correctness or sufficiency of what is contained herein. It must not be assumed that all acceptable safety measures are contained in this publication, or that other additional measures may not be required under particular or exceptional conditions or circumstances.
Brand Story
One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc., offers a diverse portfolio of open and operating hotels, resorts, golf courses and ski resorts with locations including Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.
Prince Hotels & Resorts and StayWell are in the midst of an exciting rapid expansion program with plans to grow both brands across regions of Australia, New Zealand, Southeast Asia, China, Japan, Oceania, the Middle East, Europe and the United States.
Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince Akatoki, The Prince, Grand Prince Hotel, Park Regis by Prince, Policy, Park Regis, Prince Hotel, Park Proxi, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle through to midscale.
We look forward to welcoming you to one of our many properties for an unforgettable experience, in the near future! For more information on the Park Regis brand, Prince Hotels & Resorts and StayWell’s complete portfolio of properties, please visit https://www.staywellgroup.com/.
