Hotel Exterior Park Regis Concierge Apartments Cremorne

Hotel Information

Welcome To Park Regis Concierge Apartments

On behalf of Park Regis Concierge Apartments, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in North Sydney.

We are extremely proud to offer you an exceptional product and the very best service for your stay. Conveniently located on Military Road, Park Regis Concierge Apartments is the perfect base for those who prefer to be outside the hustle and bustle of the city, yet close enough to enjoy its many attractions. A full overview of the services and facilities we offer is listed in this guest compendium.

Park Regis Concierge Apartments is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our StayWell Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis Concierge Apartments and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

 Once again, thank you for choosing Park Regis Hotels.

Stay Well,

Simon Wan

Simon Wan
President and Director

COVID-19 Measures

Hotel Facilities

If you have any questions dial “9” for the reception.

Accounts

Payments can be made by cash, credit card or EFTPOS. If you are settling your account with a credit card, please note that a credit card surcharge will apply. Company charges or cheque payments will only be accepted by prior arrangement.

Credit card payments in Australia incur a merchant service fee in addition to the total amount payable. Please check with the Reception for further information.


After Hours – Access

To ensure the safety of our guests, the front door is not open to the public from 8:30 pm to 8:00 am from Monday to Saturday, and 6:00 pm to 8:00 am on Sunday and Public Holidays. To enter during these hours, please use your building access FOB.


Baby Facilities

A baby cot is available at a fee of $20 per stay (must be pre-arranged for availability).


Baggage Services/Storage

We will be happy to assist you with same day baggage storage. Please contact the Reception.


Breakages & Damages

All apartments are fully equipped with standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest.


Business Services

For a small fee, a complete range of business services are available including courier and mail services, photocopying, and facsimile. Please contact Reception.

  • Photocopying 20c per A4 page (Black & White)
  • Fax $1.50 for the first page and $1.00 for any additional pages

Car Parking

Undercover car parking is available but limited for guests with access via the Bottle Shop entrance on Cabramatta Road. The cost is $35 per day (subject to change). This will be charged to your account. Bookings for the car park must be made in advance.

Park Regis Concierge Apartments accepts no responsibility for loss or damage to vehicles parked in this facility.


Check Out

We kindly ask you to vacate your room by 10:00 am on the day of departure. For special arrangements or extensions, please contact Reception.

Should you be leaving prior to 8:00 am on the day of your departure, please contact Reception the day prior to settle any balance on your account. Keys can be dropped off in the Express Checkout box located on the reception desk.


Credit Cards

We accept all major credit cards: American Express, Diners Club, MasterCard and Visa. Credit card surcharges applies – see Accounts.


Electricity

The power points in your room operate on 240 volts (AC 50 cycles). Adaptors are available for hire from Reception.


Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please visit and log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standards of our services and facilities and in the training of our hotel staff.


Housekeeping

Please contact Reception to organise any cleaning services you may require. The apartments are serviced on a weekly basis.  Extra services will incur a charge of $35 (studio), $50 (1 bedroom) per service (subject to change). Fresh towels can be provided at no extra cost from Reception.


iPhone Dock / USB Charger

All rooms have an iPhone dock that includes a USB port for charging (USB cable not supplied).


Keys

Please remember to keep your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Lost or unreturned keys will attract a fee of $250 per key to cover the replacement of lock, new keys and security FOB.


Loss and Damage

We draw your attention to our terms and conditions of stay.


Loyalty Programs

Stay Well Rewards

Park Regis Concierge Apartments is part of the Stay Well Rewards loyalty program, where you can earn and redeem points across StayWell properties worldwide. From time to time we also offer bonus point promotions, exclusive member only deals and best of all membership is free – so it really pays to be a member of StayWell Rewards! Just speak to our friendly reception team where they can help you sign up and start earning points* today or alternatively you can join at www.staywellrewards.com

Affiliate Loyalty Partners – Qantas Frequent Flyer and Singapore KrisFlyer

Park Regis Concierge Apartments is proud to partner with Qantas Frequent Flyer and Singapore KrisFlyer to offer guests more choices and rewards options during your stay. Please speak to our reception team for further information on how to earn points* for your stay.

*Guests can select one program to earn points on and point earning is only available on eligible bookings Terms and conditions apply. Only one loyalty program is eligible for points earning per stay.


Maintenance

Please contact Reception should there be any items requiring our attention.


Reception Hours

Monday to Saturday 8:00am–8:30pm Sunday and Public Holidays 8:00 am – 6:00 pm

To contact Reception from your room, dial ‘9’ on your telephone or call 8969 6944.


Smoking

This is strictly a non-smoking building. Smoking will result in a $250 penalty. For allocated smoking areas, please contact Reception.


Tour Bookings

An information tourist brochure stand is located in the lobby. A friendly Guest Service Agent is able to assist you in making a recommendation or booking on your behalf.


Upgrades

The hotel has a variety of room type options including Superior Studio apartment, Studio apartment with Harbour view, Standard One Bedroom apartment, and One Bedroom apartment with Harbour view.  Upgrades are subject to availability. Enquire at Reception for upgrade options and rates.

Room Facilities

If you have any questions dial “9” for the reception.

Air Conditioning

Most apartments are fitted with an additional climate controlled air conditioning system which can be adjusted by using the control panel on the unit or remote. Should you require assistance, please contact Reception.


Do Not Disturb

Please place your “Do Not Disturb” sign outside your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced when this is in place.


Departures

Guests are reminded to vacate their rooms by 10:00 am on the day of departure, otherwise, extra charges will apply – see Check Out.


Hair Dryer

For your convenience, each hotel room and apartment is equipped with a hairdryer.

If you encounter a problem with your hair dryer, please contact the Reception and a replacement will be provided.


Internet Access

At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary Wi-Fi limited to 1Gb per 24 hours

Please contact the Reception for further details if you wish to upgrade to an unlimited plan.


Iron & Ironing Board

An ironing board can be found in your room wardrobe/cupboard. Your iron is located in the bathroom above the laundry sink.


Kitchen Facilities

All apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties.

**Please always use the range hood when cooking.**


Maintenance

Please contact Reception should there be any items requiring attention.


Tea & Coffee Facilities

All apartments are provided with tea and coffee making facilities.For additional supplies, please contact Reception.


Telephone

Each apartment is fitted with a direct dial telephone.

Please see the following dialling options:

  • Reception Dial 9
  • Outside Line Dial 0 wait for dial tone then dial the number
  • Calling Overseas Dial 0 then 0011 followed by the country code

Country Codes:

  • 1  Canada
  • 86  China
  • 45  Denmark
  • 33  France
  • 49  Germany
  • 91  India
  • 62  Indonesia
  • 353  Ireland
  • 39  Italy
  • 81  Japan
  • 82  Korea
  • 60  Malaysia
  • 31  Netherlands
  • 64  New Zealand
  • 63  Philippines
  • 7  Russian Federation
  • 65  Singapore
  • 34  Spain
  • 46  Sweden
  • 41  Switzerland
  • 66  Thailand
  • 44  United Kingdom, Channel Islands
  • 1  US

For other codes contact Reception.

Please be advised that phone calls can only be transferred during reception hours and any call to Reception outside of these hours will divert to an answering service or after-hours emergency number.

All external calls are automatically recorded on our call accounting system; calls are charged at the following rates:

  • Local $1.00 for unlimited talk time (metropolitan only)
  • STD $1.50 for connection and $1.00 per pulse thereafter (within Australia)
  • ISD $2.50 for connection and $1.00 per pulse thereafter (overseas)
  • Other $1.00 for connection fee on 1300 / 1800 numbers

Safety & Security

If you have any questions dial “9” for the reception.

After Hours – Emergency

For an emergency, after the Reception is closed, please call 02 8969 6944, or press 9 on your phone. For Police, Fire or Ambulance – Dial 000


Emergency

Police, Fire Department or Ambulance – dial ‘0’ for an outside line followed by ‘000’


Fire Evacuation

This property is fitted with an advanced fire protection system which includes a fire alarm and an automatic evacuation system, which sounds via speakers throughout the building. In case of fire, please follow the procedures outlined below.

  1. If the fire alarm or automatic evacuation system is activated, please make your way to the nearest fire exit.
    Please DO NOT RUN and DO NOT USE THE ELEVATORS/LIFTS.
  2. Do not telephone the Reception as we may need the lines for Emergency Calls. It is illegal for anyone other than the Fire Brigade to tell you whether it is a false alarm.
  3. Assemble on the corner of Military Road and Cabramatta Road outside the café.
  4. Do not re-enter the building unless you are advised to do so by the Fire Brigade.

This information is also available behind each main door of your apartment.


Fire Alarms

In an effort to reduce the number of fire alarms activated by smoke detectors in units, we kindly request you to take responsibility for the following

  • Ensure that the unit is adequately ventilated at all times
  • Always use the range hood when cooking or using the toaster

Your cooperation is greatly appreciated.

Should you set the smoke alarm inside your apartment from excess smoke while cooking, open the balcony door and keep the front door shut.  If it is found that you have set off the main building alarm as a result of opening the front door, please note that you will be charged for the cost of the call out fee from the fire brigade which is $1,950 plus GST. Please contact the Reception if you have any queries.


Hospitals

  • Mosman Private Hospital
    1 Ellamatta Ave, Mosman
    02 8968 6000
  • Mater Hospital
    25 Rocklands Rd, North Sydney
    02 9900 7300
  • Royal North Shore Private Hospital
    Reserve Rd, St Leonards
    02 9926 7111

Security

For security reasons, please ensure all doors and windows are locked and closed behind you when entering or leaving your apartment.

Please Note

The information and recommendations contained in this compendium have been compiled from sources believed to be reliable and to present the best current opinion on the subject. There is no guaranteed representation as to the absolute correctness or sufficiency of what is contained herein. It must not be assumed that all acceptable safety measures are contained in this publication, or that other additional measures may not be required under particular or exceptional conditions or circumstances.

Brand Story

One of the largest hotel management groups in Asia Pacific, StayWell Holdings and its parent company Prince Hotels Inc., offers a diverse portfolio of open and operating hotels, resorts, golf courses and ski resorts with locations including Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell are in the midst of an exciting rapid expansion program with plans to grow both brands across regions of Australia, New Zealand, Southeast Asia, China, Japan, Oceania, the Middle East, Europe and the United States.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn, and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle through to midscale.

Our Brand Offerings

Park Regis Brand Story

 

We look forward to welcoming you to one of our many properties for an unforgettably experience, in the near future! For more information on the Park Regis brand, Prince Hotels & Resorts and StayWell’s complete portfolio of properties, please visit https://www.staywellgroup.com/.