In challenging times like these, we understand that travelling plans have been disrupted and we want to help by extending flexibility in our cancellation policy.
Cancellation Policy – bookings from brand website
For all existing reservations made before 30 April 2020 made directly with our hotels, including bookings which are pre-paid, for arrival prior to 30 of June 2020 can be cancelled or amended at no charge up to 24 hours before your scheduled arrival.
Thereafter, reservation must be cancelled 24 hours prior to arrival to avoid a penalty of one night’s room and tax. Your credit card will be kept on file to guarantee your reservation.
Cancellations or changes made after the 24 hours will be subject to the first night room charge.
No Show Policy – bookings from brand website
In the event of no-show on arrival day or for any cancellation or amendment less than 48 hours prior to arrival, a minimum of one night room charge (inclusive of applicable taxes & fees) will be applicable.
Cancellation/No Show Policy – 3rd party websites
For guests that have booked via an online Travel Agent or other Third-Party are advised to contact them directly for all reservation changes and information on their booking policies.
If you need any further assistance, please do not hesitate to reach out to firstname.lastname@example.org. Due to the volume of enquiries received during this period, we appreciate your understanding that delays in response may be expected.